Is customer service dead?

As inflation continues with the prices of most products and services continuing to rise, does it not seem that customer service is dying? After a couple more extremely disappointing experiences with terrible customer service this week, I told my wife that I honestly cannot remember the last time I experienced good customer service, let alone great customer service.

Because I do not wish to throw any individuals or businesses “under the bus,” I will not share any specific examples. If I was selling products or services at significantly higher prices than just a few months ago, though, and I made mistakes in providing such services, I sure hope I would apologize and do my best to serve others with kindness and consideration. That kind of service appears to be dead, however.

Well, to say such customer service is dead is an extreme generalization and obviously untrue, as there are still those who care (and try). Customer service sure feels dead at times, though.

Whether my recent experiences are a good picture of reality or not, we will always have times of poor customer service. Sinful people do sinful things, including you and me.

So what should we do?

1. SHOW GRACE

When you receive terrible customer service, “Do not take revenge or bear a grudge against members of your community, but love your neighbor as yourself; I am the LORD” (God’s command as recorded in Leviticus 19:18). Show grace.

Whatever you want others to do for you, do also the same for them — this is the Law and the Prophets” (Jesus’ command as recorded in Matthew 7:12). Do you want others to show you grace and patience? Show grace and patience to others. Notice, too, that there are no exceptions to this rule.

Show grace.

2. BE BETTER

Whoever wants to be first among you must be a slave to all. For even the Son of Man did not come to be served, but to serve, and to give His life — a ransom for many” (Mark 10:44‭-‬45). Be better and serve others.

For it is God’s will that you silence the ignorance of foolish people by doing good. As God’s slaves, live as free people, but don’t use your freedom as a way to conceal evil. Honor everyone…” (1 Peter 2:15‭-‬17). Again, there are no conditions on our expected behavior. Be better and respect everyone, no matter what.

Be better.

Even if customer service to you is dying, serve others.

Be better. Respond better. Treat others better.

To experience the only change that will lead to you responding and serving as you were created, please check out The Story.

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